The following information is available to future and existing tenants. Any questions or queries give us a call on 3264 6738 and we will be happy to answer any questions. 

FUTURE & EXSISTING TENANT INFORMATION

When applying for a property, please make sure you fill out the entire application form, leaving no blank spaces. Please include a copy of all required supporting documents which is located on the front page of the Application Form. 

You can download our 'Tenant Application Form' and 'Pet Application' (if applicable) below. You will need one application for each person who will be listed on the lease/contributing to rent. 

Once you have completed your applications and attached a copy of your supporting documents, please email or fax this to us at mail@eatonandascot.com.au or 07 3325 3420. 

You can also fill in and submit an application directly from the property listing on realestate.com.au which they will send directly us. 

PAYMENT OF RENT

At the commencement of a tenancy, rent must be paid two weeks in advance, then kept a minimum of one week in advance at all times. If you are unable to make your rental payment on time, please contact us immediately.

Our office offers the following rental payment methods in order for our tenants to meet their rental payment requirements under the General Tenancy Agreement—Form 18a.

Direct Deposit - You can deposit your rental payments directly into Eaton & Ascot’s Rental Trust Account. 

 

Upon signup, you will receive a rental banking reference code. Please use this when paying rent so we can assure your rent payment is allocated to you and your rental property.

EMERGENCY REPAIRS

Eaton&Ascot should always be contacted for any repairs, however, if in the event of an emergency and repairs are required outside normal business hours (Mon-Fri 9am-5pm Sat 9am-3pm) and you are unable to contact your property manager, please leave a voicemail message and contact the following for

 

Plumbing or Electrical emergencies;

  • Brighter Electrical - Mobile 0414 317 298

  • Aptus Plumbing & Gas - Ph: 07 3205 1991

       Mobile -  0419 199 332

 

Carpet Cleaner (to be called for flooding purposes in emergency situation only)

  • Galaxy Property Services - Ph: 07 3264 4894                        Mobile: 0413 834 240

Emergency Repairs are classified as;

  • Burst water pipes or water/sewarge services

  • Flooding due to burst pipes, overflows, storms etc

  • Gas leaks

  • Dangerous Electrical Faults

  • Serious leak in roof

  • Blocked toilets

  • Loss of Water/Gas/Electrical supply to property (gas/electricity/water suppliers should be contacted first)

  • Any major fault or damage that could make the property unsafe or insecure

  • Any fault or damage which is likely to cause injury or further damage to property.

 

Please note that "Routine Repairs" (i.e stove elements, air-conditioning units not working, small tap leaks etc) are not considered emergency repairs

GENERAL MAINTENANCE

Maintenance requests must be made in writing by downloading our 'Rental Maintenance Request Form' which is attached below or online using our 'Online Maintenance Request Form' which will be sent direct to us after you click 'Submit'. Once your request is submitted, we will respond to you within 1-2 business days.

RENT ARREARS PROCEDURE

Please see our rental arrears procedure  which is strictly adhered to by our office.

1-5 Days Behind in Rent Payments;

A phone call or SMS from our agency to remind you about  the rent payment due.

8 Days Behind in Rent Payments;

Notice to Remedy Breach (RTA Form 11 for failing to pay rent) issued—You will have 7 days to remedy breach and pay all necessary rent arrears. If the notice is posted, two days are added to the notice period. 

After expiry of Form 11 for rent arrears and rent not paid in full;

Form 12 Notice to Leave the premises is issued - 7 Days notice is provided. Once notice is  issued, termination of the tenancy agreement is in place based on rent arrears, and vacant  possession at the end of this notice may be required.

 

Upon expiry of Form 12 Notice to Leave and possession of the property not handed over, and rent not paid;

An application to Tribunal to obtain an order for termination/warrant of possession. Once granted by Tribunal, Police execute the warrant to obtain vacant possession of the property on behalf of the Lessor.

Monies owing above the bond for rent arrears may result in lodging your details on a tenancy default database which may affect your  future tenancy attempts. If this occurs, more information will be provided to you prior to listing on the database.

If you experience difficulty paying rent during your tenancy, please phone our office to discuss.

DEFAULT TENANCY DATABASES

In the event that you default during your tenancy, your details may be lodged with the Tenancy Information Centre of Australia (TICA) for any of the following reasons;

  • Rental Arrears

  • Subletting without consent

  • Damage to Property

  • Breaking your Tenancy Agreement

  • Absconding

  • Poor periodic payments

  • Tribunal/Court Orders

  • Unauthorised Pets

  • Disturbing the Peace

  • Rental Bond Claims

  • Bankruptcy

 

Your details will remain on the Data Base until the situation has been rectified, or for a maximum term of 3 yrs.

KEYS

If you accidentally get locked out of the rental property inside of business hours, please contact your property manager to arrange for a loan set of keys. In the event that this happens outside of business hours, please first try to contact your property manager.  If you are unable to contact your property manager, a locksmith may then be called to change the locks, at your own expense. On the following business day, you must advise your property manager, and provide them with a replacement spare set of keys.

If your keys are lost or stolen, please advise your property manager immediately and make suitable arrangements for the locks to be changed at your expense. A spare set of the new keys must then be provided to your property manager on the following business day.

INSURANCE

Tenants are responsible for their own personal possessions. You should take out your own contents insurance. Owners Building Insurance does not include your personal possessions.